Terms of service

Terms of Service – Akuvi Fashion

At Akuvi Fashion, we believe that excellent service is just as important as our products. These Terms of Service explain what you can expect from us as a customer and what we expect from you.

1. Customer focus and availability

We aim to respond to every customer inquiry quickly and kindly.
  • You can reach our customer service via email and through the contact form on our website.
  • We usually respond within 1–2 business days.

2. Ordering and payment

You can place your order safely and easily through our webshop.
  • We accept various payment methods, such as Bancontact, iDEAL, credit card, and others (depending on availability at checkout).
  • After placing your order, you will receive an order confirmation by email.

3. Delivery

We do our best to ship your order as quickly as possible.
  • Orders are usually processed and shipped within 2–5 business days.
  • As soon as your parcel is on its way, you will receive a track & trace code (if available) so you can follow your shipment.

4. Returns and exchanges

You can return items within 14 days of receiving your order, provided they meet our Return Policy conditions.
  • The first return may be free of charge (if indicated at the time of purchase).
  • For repeated returns, return costs may be charged to the customer.
  • Please refer to our detailed Return Policy for all conditions and instructions.

5. Warranty and complaints

All products are covered by the statutory warranty applicable in your country.
  • If there is a problem with your order or if you receive a defective item, please contact us as soon as possible.
  • Together we will look for an appropriate solution, such as replacement, repair or a refund, depending on the situation and legal requirements.

6. Privacy

We handle your personal data with care.
  • We use your data only to process your order and, if you have given your consent, to send our newsletter.
  • For more information on how we collect, use, and protect your data, please read our Privacy Policy.

7. Changes to these Terms of Service

Akuvi Fashion reserves the right to change these Terms of Service at any time.
  • The most recent and applicable version will always be available on our website.
  • By placing an order after changes have been published, you agree to the updated Terms of Service.